We hope you love your order. However, if something isn't right, we're here to help. You may request a return or exchange within 14 days of receiving your order.
Please contact us first at mezklareturns@gmail.com before sending anything back. Items sent without prior contact will not be accepted.
To be eligible, items must be:
Return shipping costs are the responsibility of the customer. We recommend using a tracked service — we cannot be responsible for lost returns.
Please send returns to:
Rua Particular Justino Teixeira 116 E, 4300-394 Porto, Portugal
Exchanges are subject to availability. Once we receive and inspect the item, we will process the exchange as quickly as possible.
Once your return is received and inspected, we will notify you by email. If approved, the refund will be processed to your original payment method within 10 business days.
Sale items and gift cards cannot be returned or refunded.
If your order arrives damaged or incorrect, please contact us immediately at mezklareturns@gmail.com. In these cases, return shipping is covered by Mezkla Atelier.
For any questions, we're always happy to help — mezklareturns@gmail.com
