All orders are shipped via CTT from Porto, Portugal. Orders placed before 12:00 (GMT+1) are processed the same day.
Free shipping on orders over 100 € within Portugal — applied automatically at checkout.
Once your order is placed, you will receive a confirmation email. After dispatch, you will receive a second email with your tracking number.
Please ensure your shipping address is correct before completing your purchase — Mezkla Atelier is not responsible for delays or losses resulting from incorrect information provided by the customer.
Delivery times are estimates and may vary due to customs processing, carrier delays, high order volumes, weather conditions, or public holidays.
Mezkla Atelier cannot be held responsible for delays caused by third-party carriers or customs authorities.
Orders shipped outside the European Union, including the United Kingdom, may be subject to customs duties, import taxes, or additional local charges. These charges are the responsibility of the customer.
If an order is refused due to customs fees, shipping and return costs may be deducted from the refund.
If a package is returned due to failed delivery attempts, refusal, or unclaimed pickup, original shipping costs will not be refunded.
We recommend monitoring your tracking updates once your order has been dispatched.
All prices are listed in EUR (€). Mezkla Atelier is not responsible for exchange rates or conversion fees applied by your bank or payment provider.
For any questions, contact us at mezklareturns@gmail.com
